Order Manager
Order Manager | Returns
Introduction Returns is a part of the Kornit X Sales module, allowing for customers to request a return which can then be managed and returned to a return bin on individual orders. Once an item has been returned a Return Shipping Label will be ...
Crop and Mask examples for Job Templates
For general settings of Artwork Job Template please visit: https://support.kornitx.net/portal/en/kb/articles/production-module-how-to-create-an-artwork-generation-batch Artwork Job Template allows you to set up crop function and add mask for ...
CSV Order Import Breakdown
The following article has been split out from the existing Generic FIlesystem article to show users how to use a CSV format to import textual orders into Order Manager found within the Sales module of the Kornit X Platform. For information on setting ...
New Licencing / Brands Company and Product Requirements
To use the Licensing/Brands features, a new company needs to be set up for each Brand. 1) You can request a new Licence/Brand company by creating a new support ticket via the Portal.https://support.custom-gateway.com/portal/en/signin With the subject ...
Order Manager | Customer Services: Finding Order Information and FAQ's
Overview This document will outline how the system can be used to address common order and customer service based queries experienced by Retailers (and Fulfillers). The Platform is designed to offer a self service Order Management System. Retailers ...
Supplier Feeds | Process Overview
How Supplier Feeds work Where can I find Supplier Feeds? Supplier Feeds are available in the Sales module in the Custom Gateway platform. What are the requirements for entry to list my products in Supplier Feeds? There are four main requirements that ...
Part dispatching orders
When using multi-item orders it is possible to dispatch selected items on the order. Once the first item is scanned the order is assigned to a bin e.g #011. When you have scanned all items that you want to dispatch then click on the 'Bin Contents' ...
How to use item id and print-job bar-codes together in the Scan points
In some cases you may need to use products with Incorporated bar-code and products that rely on using the bar-code on the job sheet. A Job sheet uses the 'item id' as the bar-code and a bar-code Incorporated in to artwork uses the 'Print job id'. For ...
Smartphone Bar-code Scanner
This is simple set up for turning you smartphone into an Image bar-code scanner. Go to the link below download and install the app on your PC. https://barcodetopc.com/ install app on pc install app on phone Pair the devices by clicking in the top ...
Scanpoints V2 Workflow
Updated Scanpoints V2 Features At KornitX we have continued to develop updates for V2 Scanpoints and this is due to the fact we pride ourselves on constant evolution and the release of new features and enhancements every week. We have detailed each ...
Wildcard sku's on batch templates
Wildcard sku's can be used on batch templates when you have multiple different sku's for the same base product. Below we have example sku's for two different colour t-shirts in four different sizes and two design variations: .Tee-white-XL-12345 ...
An Overview of Order Manager
Adding Telephone & Non Website Orders
If you get orders via the phone, mail order or need to enter a non website order then we have an easy way to add them to your production workflow 1.Identify the product or products you want to order in CPP Product Manager by clicking the tick boxes ...
Cancelling Batched Jobs in Order Manager
Order Cancellation (status change) supports orders that have items that have been batched. When a batched order is cancelled there are three possible outcomes depending on the status of the associated batches. Batches that have reached the "In ...
Setting Up SKU Maps in OMS