General Technical Support
Order Manager | Customer Services: Finding Order Information and FAQ's
Overview This document will outline how the system can be used to address common order and customer service based queries experienced by Retailers (and Fulfillers). The Custom Gateway Platform is designed to offer a self service Order Management ...
Platform Glossary of Terms
This article contains a glossary of terminology we use to try and help explain what each one means. TERMINOLOGY DESCRIPTION Accounting Integration We use these to pass information from the platform to accounting software API Application Programming ...
Support Portal - Overview
Support is changing! Shortly, we will publish a Support Initiation Document in which we will provide full details of the improvements to how our support services operate and prioritise cases, our enhanced out of hours emergency service and the newly ...
How to reprint a order that has been dispatched
If there a 'dispatched' order that needs to be re-produced e.g. it has been lost in the post, it is possible to duplicate the order or just to duplicate the item that needs to be re-produced in to a new order.
White Label CG Platform
A CPP Enterprise Subscriptions allows users to request a white labelled (own branded) version of of our CG Platform. This can be on the URL of the customers choosing - as standard we could set these up as companyname.custom-gateway.net unless a ...
What To Do If My Systems Appears Down
If you have issues accessing the Custom Gateway platform, there are some initial checks you can make to determine the nature or cause of the issue. 1. Check with other operators to see if the issue is present on just the device you're using or if ...