How to reprint a order that has been dispatched
If there a 'dispatched' order that needs to be re-produced e.g. it has been lost in the post, it is possible to duplicate the order or just to duplicate the item that needs to be re-produced in to a new order.
Order Manager | Customer Services: Finding Order Information and FAQ's
Overview This document will outline how the system can be used to address common order and customer service based queries experienced by Retailers (and Fulfillers). The Custom Gateway Platform is designed to offer a self service Order Management ...
Order Status API
Custom Gateway has developed an order status API to allow the order status of each order to be updated. The following are examples of the API calls required to set the status of orders received from OMS platform via API: There are two standard ...
Order Status' in OMS Reports
When generating OMS reports, you may come across a column titled "Statuses" This column gives the value associated with a specific status shown on an order in OMS. You can find the corresponding status name and description below: Status Code Status ...
Standard Order Details Export API
Custom Gateway have an API which can be called to gather order details from the OMS in JSON format. This function is available to users who have an Order Manager subscription or higher and is not available to OMS lite or free users. To utilise this ...
Magento: Sales and Order Management
The Sales menu in the back end of Magento is where you can manage and process any orders that come into your site. From the Sales menu you can view orders, invoices, shipments and credit memos. To view your orders, select Sales>Orders. Orders The ...