API Troubleshooting and Errors

API Troubleshooting and Errors

  1. Orders API Documentaiton: https://developers-v2.custom-gateway.net/#order-it
  2. List of Error Codes relating to Order API: https://developers-v2.custom-gateway.net/#errors
See video below:


    • Related Articles

    • Facebook HTTP/HTTPS permission errors.

      If you have clients that are experiencing permission / SSL errors when visiting the embedded application, the user can temporarily use the Facebook page in standard HTTP (Non-SSL mode) by following the procedure below. The SSL options can be turned ...
    • Product and Personalisation Errors for Textual Items

      This post refers specifically to textual items. Tools and buttons might not be visible for other types of item. Once all errors have been resolved, don't forget to untick Has Error and reset the order status back to Received on the order's Basic ...
    • Order Troubleshooting - what to check if your PERSONALISE-iT orders are not appearing in Order Manager

      Things to check if an order isn’t going through to the order manager or showing as paid in the print manager.   Note that by default, the Personalise-iT “cronjob” is scheduled to run every 10 minutes. For Magento Users Check that the Magento order is ...
    • Order Push API - Generic API Supplier Integration

      The Order Push API from Custom Gateway us our generic OMS API allowing us to POST order data in JSON format (matching the structure of our standard orders in API) to an endpoint nominated by a supplier. This is a cheaper alternative to Custom Gateway ...
    • Fonts | Font Troubleshooting and Compatibility for Text Areas

      1) Can the spacing be changed / influenced? Currently there is no system based tools to influence any spacing within the font type, beyond automated justification spacing to fit a specified width. This includes tracking, kerning and leading of any ...