Adding Telephone & Non Website Orders

Adding Telephone & Non Website Orders

If you get orders via the phone, mail order or need to enter a non website order then we have an easy way to add them to your production workflow


1.Identify the product or products you want to order in CPP Product Manager by clicking the tick boxes next to the product images

2. The systemw will then open a popup with 2 tabs

      - ORDER is where order details can be added and you must select the RETAILER in the system the order should be allocated to, you should complete as much of this form as possible but the minumum requirments are RETAILER, SHIPPING ADDRESS 1, COUNTRY and POST / ZIP CODE


      - ITEMS tab then allows you to personalise the items you added (you can only move to the items tab when you have completed and saved the ORDER tab). From the ITEMS tab you can modify the quantity of product ordered, add personalisation through smartlink or duplicate the line so you can add various different personalisation or attribute options like sizes.

On the below image the Icons under action allow you to either jump to adding personaltion (top icon for pen and paper) or duplicate the row (sheets of paper icon)

When done hit "NEXT" and the system will create the order and give you an Order Reference so you can locate it within the Order Manager System

Order process is now complete just click "Close" 

    • Related Articles

    • Adding Orders to Promoserve from your Print Manager

      Orders can be auto added to the sales order database in Promoserve Software from your Print Manager (Promoserve is a popular software package in the promotional products trade) To activate you will need to first set up an FTP folder on your server ...
    • Adding a full white label visualiser to your website

      You can add the full visualiser to your website inside an iframe by using the link  This is unbranded so can be added to any site and uses the normal logins  You can also add a form to allow users to ...
    • Adding SSL to your website

      We can provide an SSL certificate for your domain or you can purchase your own. Once an SSL certificate has been purchased for your domain and configured with the correct IP address for the website server to apply this to your website just go to  1. ...
    • Adding Your Live Chat Script to Your Website

      Adding the Live Chat software a great way of communicating with the visitors to your site.  If they feel that they need to chat with someone they have the option to do so and if you feel that they need assistance in any way, you are able to offer ...
    • Overview of Options for Sending / Confirming Orders with Suppliers

      Sending Orders The Gateway Order & Workflow Manager will automatically distribute orders to suppliers for dropship fulfilment Detailed below are the standard options  1. EMailed to a nominated eMail Address 2. Sent as a CSV File via email or ...